RFS® One Call was designed by FMs for FMs.
During the COVID-19 crisis, when our restaurant clients were struggling the most, we created a lower-priced offering for specialty needs that required a trade sub to accomplish – think broken window, blown breaker, clogged drain line, etc. With one call to RFS®, you can get your need handled at a fair price, with assurance that the project will be completed to the satisfaction of you and your stakeholders. By utilizing our proprietary database and supplier grading system, we get the job done right the first time, ensure the subcontractor has the proper insurance, and handle the billing for you – eliminating the requirement for you to set up multiple vendors in your system and hunt down their paperwork to get them paid. We send you a completed project email, with photos, that you can forward along to interested parties in your organization, and we can do all of this throughout the entire country. That’s right, nationwide.
Here’s how it works: Let’s say you (FM) get a call from one of your GMs out of state who has a plumbing issue that his local plumber can’t figure out, or a section of mechanical duct work that just fell from the ceiling onto the dining room tables. Rather than spend hours trying to find a specialty contractor to go look at this, and ensure they are licensed and insured in the area involved and get them set up in your system…you just call us. We handle it all, and one of our Client Experience Managers is your single point of contact throughout. .
Our top FMs use RFS® One Call over 100 times/year. Many give us NTEs, some tell us “just get it done”, and others prefer a quote before we proceed…whichever way you prefer, we want your small repairs business. Several of our top One Call clients are RFMA board members – you may know one of them, and we’d be happy to make a connection so you can ask them how they like the service.
“To be honest, I was skeptical about pricing at first. I wasn’t sold on the idea that One Call was going to be cost effective for me. But after I got that first bill after my One Call plumbing repair, and saw the price with my own eyes, I was converted,” said one RFS® client, a Facility Manager (FM) with Darden Restaurants. “I’m never calling a plumber directly again. This is the most convenient, efficient service I’ve seen in a while. RFS® nailed it.”