When Emergencies Strike

The right partner in a difficult situation can help alleviate stress

Have you ever been enjoying a meal in your favorite booth, at your favorite restaurant, when all of a sudden...WHAM! A driver was in the wrong gear and accidentally drove their car through the corner of the restaurant. Now, your chicken and side salad have a lovely layer of drywall and insulation on them. Assuming you’re safe in this scenario, the Facility Manager (FM) of your favorite restaurant has even bigger problems. They are now tasked with getting this restaurant back online as soon as possible, utilizing as little funds as possible.

Emergencies are a causality of doing business. While FMs have no ability to predict when they will occur, the right partner in a difficult situation can help alleviate stress. Since 2003, RFS® has been in the business of resolving facility emergencies for FMs. In fact, we have developed operational processes to take emergencies in stride, while keeping up with our clients’ planned work. We get your emergency under control and work immediately to create a custom solution for returning your restaurant to full functionality. Most importantly, unlike other repair companies, RFS® never attempts to capitalize on your misfortune. We operate on a consistent, structured pricing model and do not mark up our fee for emergency work.

This past week the RFS® Project Managers and crews experienced a unique and unfortunate series of events – three emergencies in the same week. On Sunday evening, one FM called panicking because one of his restaurants caught fire. The following Thursday, a different FM called with another fire emergency, and on Saturday afternoon we received a car vs. building emergency. On each of these three occasions, our team sprang to action, re-routed crews, and took control of the situation. All three FM’s were relieved and thankful for the prompt, high-quality outcomes. It’s in these rare moments that RFS® shines brightest. Additionally, all our planned work went according to schedule that week; with daily tie-downs completed, quotes turned around in a timely manner, and on-time billing for previously completed projects.

RFS® exists for the sole purpose of supporting facility managers, especially when challenging emergencies arise. Our clients trust our word and that our price will be consistent and fair. Let the Trusted Facility Experts™ help you navigate your toughest facility challenges, even if it’s an emergency.