RFS® Rollouts
Rollouts can be tricky due to so many moving parts, but the key to managing a successful rollout includes three crucial components: one point of contact, centralized scheduling, and daily communication. Without these aspects it is nearly impossible to execute an effective and stress-free large capital expense rollout.
Whether you are planning a rollout in stages or as a complete initiative, having a single point of contact to handle the coordination of equipment, materials, logistics, survey/install teams, store specific scoping, communication with store operations and brand leadership is critical for navigating issues in an effective and solution-based manner. Our experienced Project Managers are prepared to anticipate timing, job requirements, and worst-case scenario troubleshooting. Effective project management can be difficult if there are "too many hands in the cookie jar,” or as we like to say, "too many hands on the tool belt.” One point of contact to ensure all expectations and milestones are met will certainly impact the seamless completion of the initiative. Additionally, the Project Manager will be able to identify efficiencies and implement them as the rollout is completed.
Speaking of efficiencies, centralized scheduling is vital to not only driving prices down, but also ensuring effectiveness based on geographical locations and maximization of resources in a particular region. A single database of scheduled work provides successful coordination to ensure equipment and appropriate skilled labor are onsite at the right time, avoiding timing delays due to miscommunication. Centralized scheduling improves efficiencies and alleviates most situations where the ball is dropped.
As with any new policy or procedure, a good communication strategy will lead to successful implementations, and ultimately, the successful completion of your project. Your rollout may affect only one state or your entire brand—either way, rollouts include multiple stages and nothing is worse than not knowing where you sit with your project. Daily open communication with photo documentation is a must for quality control and peace of mind during a stressful and chaotic time. Daily tie-downs not only keep the stores “in the know,” but they ensure there is transparency to discuss any expectations or inconsistencies immediately.
Rollouts are necessary and essential to brand consistency and improvement but can be daunting without the proper protocols in place—and more importantly, an experienced partner leading the way. Even though our team at RFS® has executed successful rollouts for more than 30 years, we responded to market demands to create and resource a dedicated Rollouts Division. RFS® has always been highly skilled at implementing the most vital aspects of a rollout with our professional Project Management team, centralized scheduling abilities, daily communication, and photo updates – and now has resourced this division to be able to accomplish your rollouts whenever you are ready. We would love to be a part of your next rollout!